Last Updated: 10th December 2024

Introduction

Moove Apps PTY LTD (“we”, “us”, “our”) operates “Ride,” a cycling-focused mobile and web-based application and related services (collectively, the “Services”). We respect your privacy and want you to understand how we collect, use, and share your personal information. This Privacy Policy should be read alongside our Terms of Service, which govern your use of Ride.

By using Ride, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Services. We may update this Privacy Policy periodically. We will notify you of material changes and your continued use of Ride after such notification constitutes acceptance of the updated terms.

Information We Collect

We collect information about you, including information that directly or indirectly identifies you. The information we collect depends on how you interact with the Services and the choices you make. We collect information in the following ways:

• Information You Provide: When you create an account, we collect your name, email address, date of birth, gender, login credentials, and other profile information. You may also provide additional data such as your weight, bike info, profile photos, posts, comments, and ratings.

• Activity Data: By using your device’s GPS and sensors, we collect location, speed, distance, altitude, and performance metrics related to your cycling activities. You may upload photos, videos, and related content with each activity.

• Location Information: To provide core features like route tracking, segment leaderboards, and performance analysis, we require location access. We do not track your location when you are not actively using the Services. You can withdraw location permissions at any time through your device settings, though some features may become unavailable.

• Contacts’ Information: If you choose to sync your device contacts or social accounts, we may access your contacts’ details to help you connect with friends and find other users on Ride. You can manage these permissions in your account settings.

• Connected Devices and Apps: If you connect third-party devices (e.g., cycling computers, heart rate monitors) or apps to Ride, we receive data as authorized by you, such as heart rate, cadence, or power. You can manage or revoke these connections at any time.

• Health Information: We may process health-related data, such as heart rate, if you consent. This allows us to provide performance insights and training recommendations. You can withdraw this consent at any time in your settings, though historical data may remain tied to past activities.

• Payment Information: For subscriptions and purchases, we use PCI-compliant third-party payment processors. We do not store your payment details ourselves; these providers handle your payment information according to industry standards.

• Third-Party Login Data: If you log into Ride via accounts like Google or Apple, we receive the information you agree to share (e.g., your email, name). You can manage what data is shared via the third-party’s privacy settings.

• Technical Information and Cookies: We use device and browser data, cookies, log files, and analytics to understand how you use Ride, improve functionality, maintain security, and tailor content. You can manage cookie preferences using your browser settings or any provided cookie banners.

How We Use Your Information

We use your information for the following purposes:

• Provide and Improve the Services: Record and analyze your activities, generate route suggestions, leaderboards, and challenges. Use aggregated data to improve our features, performance analysis, and training recommendations. For instance, we may use machine learning or AI-driven approaches to detect anomalies in activities or suggest personalized routes.

• Social and Community Interactions: Allow you to follow, message, give kudos, comment on others’ activities, join clubs, and participate in challenges or events.

• Personalization: Recommend clubs, routes, segments, or features that may interest you based on your activities and preferences.

• Communication and Support: Contact you about account status, policy updates, new features, promotions, or respond to support requests. Provide educational or promotional materials if you opt-in to marketing communications.

• Security and Compliance: Detect, investigate, and prevent misuse, fraud, or violations of our Terms of Service. Comply with legal obligations and enforce our policies.

• Research and Development: Use aggregated, de-identified information to conduct research, product testing, and analytics to make informed decisions on improving Ride’s features and user experience.

How We Share Your Information

We do not sell your personal information for monetary gain. We may share your information under the following circumstances:

• With Other Users and the Public: Depending on your privacy settings, your profile, activities, posts, and leaderboard positions may be visible to other users or publicly. You control the visibility of your activities and location details in your privacy settings.

• With Service Providers: We engage third-party service providers for functions like hosting, analytics, payment processing, and customer support. These providers only access the information needed to perform their services and must protect it in accordance with this Privacy Policy.

• Third-Party Integrations: If you connect Ride to other apps or devices, or share activities on social media, the data you choose to share falls under the third party’s policies. Review their terms and privacy practices before sharing.

• Legal and Safety Reasons: We may disclose information if required by law, court order, or if necessary to protect the rights, safety, or property of our users, the public, or Moove Apps PTY LTD. This may include cooperating with law enforcement or responding to legal requests.

• Aggregated and De-identified Data: We may share non-identifiable, aggregated data (e.g., usage trends, popular routes) publicly or with partners to improve cycling conditions, support research, develop new features, or help our partners understand general user behaviors.

Managing Your Privacy and Data

Privacy Controls: You can adjust who can view your profile, activities, and location details. For example, you may limit visibility to only your followers, or choose to hide certain map start and end points.

Notification Preferences: Control email and push notification preferences in your settings. You may opt-out of marketing communications at any time by following unsubscribe instructions or adjusting your account preferences.

Access, Correction, and Deletion: You can request a copy of your personal data, correct inaccuracies, or delete your account. Once deleted, your data (including activities and leaderboard positions) cannot be recovered. We may retain certain information for legal or security purposes to the extent permitted by law.

Revoking Consent: If you have given consent for processing health or other sensitive information, you can withdraw it at any time in your settings. However, past activities recorded with consent may still display historical data, such as heart rate.

Children’s Privacy

Ride is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware of such data, contact us so we can delete it. We may provide additional protections or limit certain features for users under the age of majority.

Data Security

We use administrative, technical, and physical safeguards to protect your information. You can enhance security by using a strong, unique password and reporting suspicious activity. While we strive to protect your data, no security measures are perfect.

International Considerations

Moove Apps PTY LTD is based in Australia. By using Ride, you acknowledge that your personal information may be stored and processed in Australia. If you access Ride from outside Australia, you do so voluntarily and are responsible for complying with local laws. We handle your data in accordance with Australian laws.

Your Legal Rights

You may have rights under applicable laws to access, rectify, or delete your data, object to or restrict processing, or withdraw consent. To exercise these rights or raise concerns, please contact us. We will respond in accordance with applicable legal requirements and our capabilities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you. Your continued use of Ride after these changes means you accept the revised policy.

Contact Us

If you have questions, need assistance, or wish to exercise your rights regarding your personal information, please contact:

Moove Apps PTY LTD
23 Sophia Grove
Tecoma, Victoria 3160
Australia
support@ride.app

Thank you for using Ride and for trusting us with your information. We are committed to handling your data responsibly and in a manner consistent with our Terms of Service and this Privacy Policy.