Privacy Policy

Introduction

Moove Apps PTY LTD (“we”, “us”, “our”) operates “Ride,” a cycling-focused mobile and web-based application and related services (collectively, the “Services”). We respect your privacy and want you to understand how we collect, use, and share your personal information. This Privacy Policy should be read alongside our Terms of Service, which govern your use of Ride.

By using Ride, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Services. We may update this Privacy Policy periodically. We will notify you of material changes and your continued use of Ride after such notification constitutes acceptance of the updated terms.

Information We Collect

We collect information about you, including information that directly or indirectly identifies you. The information we collect depends on how you interact with the Services and the choices you make.

• Information You Provide: When you create an account, we collect your name, email address, login credentials, and other profile information. You may also provide additional data such as your weight, bike info, profile photos, posts, comments, and ratings.
• Activity Data:By using your device's GPS and sensors, we collect location, speed, distance, altitude, and performance metrics related to your cycling activities. You may upload photos, videos, and related content with each activity.
• Location Information: To provide core features like route tracking, segment leaderboards, and performance analysis, we require location access. We do not track your location when you are not actively using the Services. You can withdraw location permissions at any time through your device settings, though some features may become unavailable.
• Contacts' Information:If you choose to sync your device contacts or social accounts, we may access your contacts' details to help you connect with friends and find other users on Ride.
• Connected Devices and Apps: If you connect third-party devices (e.g., cycling computers, heart rate monitors) or apps to Ride, we receive data as authorised by you, such as heart rate, cadence, or power.
• Health Information: We may process health-related data, such as heart rate, if you consent. This allows us to provide performance insights and training recommendations. You can withdraw this consent at any time, though past activities recorded with consent may still display historical data.
• Payment Information: If you subscribe to premium features, your payment is processed by Apple (via App Store). We do not directly store your full payment card details.

How We Use Your Information

• Provide and Improve the Services: Record and analyse your activities, generate route suggestions, leaderboards, and challenges. Use aggregated data to improve our features, performance analysis, and training recommendations.
• Social and Community Interactions:Allow you to follow, message, like, comment on others' activities, join groups, and participate in challenges or events.
• Personalisation: Recommend clubs, routes, segments, or features that may interest you based on your activities and preferences.
• Communication and Support: Contact you about account status, policy updates, new features, promotions, or respond to support requests.
• Security and Compliance: Detect, investigate, and prevent misuse, fraud, or violations of our Terms of Service.
• Research and Development: Use aggregated, de-identified information to conduct research, product testing, and analytics.

How We Share Your Information

We do not sell your personal information for monetary gain.

• With Other Users and the Public: Depending on your privacy settings, your profile, activities, posts, and leaderboard positions may be visible to other users or publicly.
• With Service Providers: We engage third-party service providers for functions like hosting, analytics, payment processing, and customer support.
• With Partners and Integrations: If you connect Ride to other apps or devices, we share the data necessary to enable those integrations at your direction.
• For Legal and Safety Reasons: We may disclose information if required by law, regulation, or legal process.
• Sharing Consumption Data with Apple: By using our app and making in-app purchases, you consent to our sharing of usage data with Apple as part of refund-request resolution.

Managing Your Privacy and Data

Privacy Controls: You can adjust who can view your profile, activities, and location details.

Notification Preferences: Control email and push notification preferences in your settings.

Access, Correction, and Deletion: You can request a copy of your personal data, correct inaccuracies, or delete your account.

Revoking Consent: If you have given consent for processing health or other sensitive information, you can withdraw it at any time.

Children's Privacy

Ride is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

Data Security

We use administrative, technical, and physical safeguards to protect your information. You can enhance security by using a strong, unique password and reporting suspicious activity.

International Considerations

Moove Apps PTY LTD is based in Australia. By using Ride, you acknowledge that your personal information may be stored and processed in Australia.

Your Legal Rights

You may have rights under applicable laws to access, rectify, or delete your data, object to or restrict processing, or withdraw consent. To exercise these rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you. Your continued use of Ride after these changes means you accept the revised policy.

Contact Us

If you have questions, need assistance, or wish to exercise your rights regarding your personal information, please contact:

Moove Apps PTY LTD
23 Sophia Grove
Tecoma, Victoria 3160
Australia
[email protected]